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Accommodation terms & conditions

RESERVATIONS GUARANTEE 

A reservation is only guaranteed following the provision of a valid credit or debit card number. No room will be held without these details. 

 

PAYMENTS AT VENUE 

Please note we are a cashless business. All major credit and debit cards can be used for payment at The Torrance Hotel

 

CANCELLATION & PAYMENT TERMS   

Best Flexible Rates - A credit or debit card will be obtained at time of booking to guarantee your reservation, the card will automatically be charged 2 days prior to arrival when the cancellation policy comes into effect.  Cancellations must be requested by 12 noon 2 days prior to arrival in writing. 

Advance Purchase Rates – A credit or debit card will be charged at time of booking to guarantee your reservation, the full room rate is non-refundable, cancellations are not permitted when booking on an Advance Purchase rate. 

Wedding Bedroom Stays - A credit or debit card will be obtained at time of booking to guarantee your reservation, the card will automatically be charged 4 weeks prior to arrival when the cancellation policy comes into effect.  Cancellations must be requested by 12 noon 4 weeks prior to arrival in writing. 

Suite Stays – A credit or debit card will be charged a non-refundable £100 deposit at time of booking to guarantee your reservation, the card will automatically be charged 2 days prior to arrival when the cancellation policy comes into effect.  Cancellations must be requested by 12 noon 2 days prior to arrival in writing. 

 

BEST RATE GUARANTEED 

Book direct online for the best rate, guaranteed.  In the unlikely event you find a better rate publicly available anywhere online, we will ‘Price Match’ the rate and discount it by a further 10% 

The lower rate must be found, and the claim made within 24 hours of making your original booking. 

Price Match only applies to publicly available rates and does not include any 3rd party membership discounts applied to the public rate. 

The lower rate found must be for the exact rate criteria meaning the same room type, same inclusions, the same stay dates, and the same rate description.  The cancellation policy and all other terms and conditions of the stay must be identical. The Price Match claim will be verified and responded to within 3 days of the claim being received. 

To make your Price Match claim, email us on centralreservations@manorviewgroup.co.uk 

 

ARRIVAL/DEPARTURE 

Check-in time: 3.00pm 
Check-out time: 11.00am 

 

SMOKING 

The Torrance Hotel is strictly non-smoking. Smoking in any of the Hotel’s public areas or guests’ rooms is therefore prohibited.  The hotel reserves the right to demand the guest reimburse any associated cleaning costs, as well as loss of earnings from the inability to sell the room.  The Torrance Hotel therefore reserve the right to deduct these costs to the amount of a minimum of £50.00 from the credit card provided at the time of booking. 

 

DAMAGES 

In the event that the guest has caused damage to the property or removed goods belonging to the company, The Torrance Hotel reserve the right to charge the credit card provided for reimbursement of the damage/loss. 

 

PETS 

The Torrance Hotel operates a NO pet policy. 

 

VOUCHERS 

All Vouchers must be presented to Reception on arrival at the hotel.